Terms and Conditions

All Istanbul Airport Shuttles is a trade name of Yuki Tourism & Travel at Şehit Cembul Caddesi No:38, Kavaklı Önü Mahallesı,  50400 Urgup / Nevşehir, Turkey, herein after referred to as ‘Yuki Tour’.

All tours in this brochure and the website addressed at url: www.allistanbulairportshuttles.com and www.turkeyholidayexperts.com are operated by ‘Yuki Tour’. The attention of the client is drawn to the conditions below which constitute the contract between the client and Yuki Tour. We strongly recommend you to book your transfer as early as possible to ensure your place on the desired transfer. Yuki accepts all major credit cards.

Membership : Any person aged 12 or over is eligible, though if under 18 years of age, must be accompanied by a parent or guardian with proof satisfactory to Yuki Tou rin its sole discretion that such person has the requisite authority to have custody and care for such child. Unless such proof is furnished to Yuki Tour, Yuki Tour shall have the right to decline or retain any such child as a tour passenger.

I: Booking Conditions
a) All bookings are made and accepted subject to the terms set out herein.
b) You must use a credit card or debit card to guarantee a reservation. By making a reservation with your credit card or debit card, you agree that you authorise Yuki Tour to charge to your credit card or debit card without further reference to you an amount not exceeding the agreed deposit amount. Your non-arrival by the time of travel services start time will result in the cancellation of your entire reservation with out any refund. Any amendments to your reservation must be notified to and agreed with Yuki Tour directly.
c) The client making the booking does so for all other persons named as travelling in that clients’ party. As the principal client making booking that client is obliged to:

• Bring these terms and conditions to all others in the party;
• Establish their needs in relation to travel insurance.
• Become principally liable to Yuki Tour for the cost of the transfer.

II: Privacy Policy
a) Personal information collected from you is used to fulfill your request for services or to send you confirmation details and if necessary to inform you of updates or changes to your travel plans.
b) We use Secure Socket Layers (SSL) to ensure the privacy of the information provided to us and at no time are your debit/credit card details transmitted unencrypted over the Internet.
c) Yuki Tour does not modify, copy, distribute, license, sell or redistribute any of your personal file information. In using the Yuki Tour web site, you consent to the collection and use of this information in the ways described above. In addition, Yuki Tour reserves the right to contact existing customers regarding special offers and other significant events. You may opt out by sending an email to [email protected] requesting that you be removed from certain types of future mailings.

III: Cancellation
Please also note all cancellations or modifications must be made in writing, either by fax or email. Cancellation deadline is 7 days prior to the starting date of the transfer unless specified otherwise and the deposit is non-refundable after the cancellation deadline is due.


(a) All bookings for conveyance are accepted by the Client subject to the conditions of carriage appearing on the ticket or voucher issued by the carrier and Yuki Tour shall not be liable in respect of such conveyance. Thus, Yuki Tour accepts responsibility, should the services it is contractually obliged prove deficient or not of reasonable standards. This will not apply in circumstances amounting to Force Majeure.
(b) Yuki Tour and/or their agents, act only as agents for the passenger in regard to travel, whether by motorcar, van, minibus, boat, or airplane and assume no liability for injury, damage, loss, or accident, delay or irregularity which may be occasioned either by reason of default of any company or person engaged in conveying the passenger or in carrying out the arrangements of the tour. They cannot accept responsibility for losses, or additional expenses due to delay or changes in air or other services, sicknesses, strike, war, quarantine, or other causes. All such losses or expenses shall be borne by the passenger as tour rates provide for arrangements only for the time stated. The right is reserved to substitute hotels with best available alternatives for those indicated and to make any changes in the itinerary where deemed necessary or caused by air schedules or other reasons. The prices of the tours were based on tariffs and exchange rates in effect at time of printing (November 2012) and are subject to adjustment in the event of any change therein. The issue and acceptance of voucher or tickets shall be deemed to be consent to the above conditions.
(c) Any claims made pursuant to (a) above, must be notified to Yuki Tour within 3 weeks of return from holiday and shall be subject to Turkish Law. The Client must assign to Yuki Tour all rights against any party to the claim and must give Yuki Tour and its insurers full assistance in claiming against such party.
(d) All arrangements for land accommodations and transportation are made by Yuki Tour. Any action or proceeding arising out of any dispute with respect to these tours or this agreement shall be brought in a court in Urgup, in Nevsehir province. You hereby submit to the jurisdiction of such courts in connection with any such action or proceeding.
(e) All clients must be insured and are responsible for arranging this themselves before arriving in Turkey.
(f) Outdoor activities are potentially risky; all clients who participate in tours do so at their own risk. Yuki Tour is not responsible, nor does it accept any liability for death, personal injury, or illness caused to anyone on a tour.
(g) Yuki Tour is not responsible for the condition of any route on the tour. The Client follows routes at his/ her own risk.
(h) Yuki Tour reserves the right to prohibit any person/s from taking part in a tour, or part of a tour, who in the opinion of the guide is a danger to themselves, or to other members of the group, or who may cause exceptional interference with the day’s activity.
(i) All clients must observe the laws in Turkey, and must possess correct visas and passports. Yuki is not responsible for any additional expenses or losses incurred by failure to produce the relevant documents.

Compensation will not be payable if we are found to cancel or in any way change your holiday due to war, or threat of war, riots, civil commotion, industrial disputes, disaster, terrorist activities, technical or other problems with transportation, closure of airport or seaports, alteration or cancellation of scheduled services or other events outside our control. This contract is made on the terms of these Booking Conditions, which are governed by Turkish Law, and Clients shall submit the jurisdiction of the Turkish courts.
a) Our contracts with hotels and carriers provide for the allocation of rooms or seats to us. Your booking will be made within those allocations. But no specific rooms or seats can or will be confirmed. Although we will endeavour wherever possible to meet special requests shown on your booking form, no guarantee is given.
b) Yuki Tour reserves the right in its absolute discretion to terminate without notice, the holiday arrangements of any Yuki Tour passenger whose behaviour is such that likely in the opinion of Yuki Tour to cause distress, damage, annoyance or danger to any third party. In the event of such termination, no compensation will be paid.
c) Yuki Tour will not reimburse any customer who changes or does not utilise any part of the package arrangements, which they have booked and paid for with this company.
d) Yuki Tour reserves the right to change the itinerary to any of the tours if for any reason we think a certain destination is not suitable. This decision may arise from adverse weather conditions or any factor, which is beyond our control. The tour guide or the captain has final discretion on this matter.
e) The itinerary for the mentioned booking is enclosed to the booking conditions.